Shopping malls are more than just a collection of storefronts—they are conglomerates of brands, retailers, and distributors. Which means that each of them competes for customer attention. As malls increasingly adopt digital strategies to engage with shoppers, loyalty programs have emerged as key tools to retain customers and drive repeat visits. However, managing loyalty programs across multiple stores and brands presents unique challenges. This is where Optical Character Recognition (OCR) technology comes in to revolutionize the way malls run their loyalty programs.
The Power of a Seamless Shopping Experience
Shoppers today want more than just discounts; they crave personalized experiences and seamless rewards. Malls typically offer promotions that span multiple stores and brands, rewarding customers for specific purchases or amounts spent. These promotions often require proof of purchase, usually in the form of receipts. Handling these receipts manually is inefficient, prone to error, and time-consuming—leading to delays in reward fulfillment.
How Veryfi Simplifies Mall Loyalty Programs
Veryfi takes on the hard work for mall loyalty programs by providing a user-friendly solution for receipt scanning and instant data extraction. Here’s how Veryfi can transform shopping mall loyalty programs:
- Real-Time Receipt Scanning & Data Extraction: Shoppers can use a mall’s mobile app to scan receipts, instantly verifying their purchases through Veryfi’s OCR technology. Line-item matching ensures that only qualifying products or promotions are counted.
- Automated Rewards Distribution: Once purchases are validated, Veryfi seamlessly transfers the data into the mall’s loyalty system, instantly awarding points or redeeming rewards. This eliminates the manual input, speeds up the process, and boosts customer satisfaction. Additionally, Veryfi offers integration with a WhatsApp chatbot. This enables the users to submit receipts directly through WhatsApp for instant reward verification and promotions. This added convenience further enhances the customer experience, making the loyalty process quicker and more accessible.Â
- Insights for Optimization: With the data collected from receipts, malls can gain valuable insights into customer behavior, popular products, and storefront performance. Malls can optimize promotions, personalize offers, and even identify underperforming retailers that may benefit from increased marketing efforts.
Personalized Rewards & Promotions at Scale
Personalization is a key factor in retaining customers in today’s competitive retail environment. By using the data extracted from customer receipts, malls can segment their audiences and offer tailored rewards based on shopping behavior. OCR technology validates purchases and gives malls a treasure trove of data to create meaningful, targeted promotions and marketing campaigns.Â
For example, if a shopper frequently visits electronics stores within the mall, they could receive special promotions for tech-related items or early access to sales. Conversely, shoppers who visit underperforming stores could be incentivized with exclusive offers, helping both the shopper and the retailer.
Fraud Prevention and Mall Efficiency
Managing a loyalty program across multiple stores leaves room for potential fraud—whether it’s submitting duplicate receipts or claiming rewards for non-qualifying items. Veryfi’s Fraud Intelligence ensures that only legitimate purchases are processed. This protects the integrity of the loyalty program and ensures a fair experience for all shoppers. Additionally, by automating the receipt validation process, malls can streamline operations, saving time and resources instead of spending the time on manual data entry and verification.
Future of Shopping Mall Loyalty Programs
As malls continue to adapt to the digital age, leveraging the right technology for loyalty programs will become increasingly important. By automating receipt validation and reward distribution, shopping malls can offer a seamless, personalized shopping experience. This keeps the customers engaged and coming back for more.
Get started with seamless integration, automated workflows, and accurate receipt validation using Veryfi’s powerful OCR technology. Sign up for your free account today and unlock real-time insights to drive your mall’s loyalty program to success!
